Get ahead of performance issues and alerts with New Relic in OpsLevel

An alert is often just the beginning. Next, you need to track down any upstream or downstream impacts, and identify which responsible teams need to be looped into a fix.

In other words, receiving an alert means needing to chase down a ton more information—hopefully before things escalate and you're fighting downtime and poor user experiences.

But with our New Relic integration, you get alerts within the full context of your software catalog, setting you up to address things proactively. That means you can avoid incidents, performance issues, or gaps in your observability data before they become a real problem. 

“New Relic provides a powerful observability tool that makes it easy to detect anomalies, identify root causes, and configure meaningful alerts policies to make troubleshooting more efficient for software engineers. Our integration with the OpsLevel developer portal empowers engineers to address issues proactively, by merging New Relic workloads and alert statuses with the functional hierarchy, ownership, and dependency capabilities of OpsLevel’s software catalog. With this integration, New Relic and OpsLevel provide end-to-end visibility for platform teams.”
‍
— Gal Tunik, VP Cloud and Product Partnerships at New Relic

Visibility into upstream and downstream impacts

In OpsLevel, alert sources are surfaced within the context of your catalog’s dependency graphs. That means that, at a glance, you can see all upstream and downstream services to begin honing in on the root problem—and the resulting impacts—right away. 

And this context goes both ways. Whether you’re looking to identify the specific service with a problem, or see how far-reaching this alert has the potential to be across your systems and domains, it’s all clearly visualized in your dependency graph. 

Instant insight into the responsible teams 

When you receive an alert, you aren’t likely going to investigate all alone. You need to pull in the responsible teams to help you troubleshoot and make fixes along the way—another place where OpsLevel can drastically speed up the process. 

With full visibility of service ownership across your software catalog, you can identify which teams own which product areas—or even track down the on-call engineer if something is a bit more urgent to address. 

Notifying teams and triaging solutions is a whole lot easier when you aren’t digging through Slack threads or outdated org charts to understand who to work with.

The big picture

By surfacing New Relic alert statuses within the context of your full production environment, this integration unblocks developers to respond to alerts proactively—with complete insight into what’s going on. 

Plus, with API and Tech Docs available in-product, developers can quickly figure out the solution and roll out a fix, without ever having to look elsewhere. No more time wasted chasing down information.

New Relic joins other incident management and observability tools like PagerDuty, OpsGenie, and Datadog as the latest integration to offer visibility into alerts directly within the OpsLevel IDP, as well as dozens of other integrations to ensure you can cross-reference critical data from across your tech stack in one central place. 

‍

Want to see our New Relic integration in action? Book a demo with our team. 

OpsLevel partners are able to surface their information and metadata within developers’ homepage—ensuring engineering teams can always find what they’re looking for. Talk to our partnerships team about building your own integration.

‍