The real value of an IDP, according to our customers

If you were to ask us to define the value of an internal developer portal (IDP) in just three words, we’d say: visibility, standards, and self-service. 

From a visibility standpoint, an IDP makes it easier for teams to see what tools, services, and systems exist, their metadata, who owns them, and so much more. This not only gives teams better insight into the big picture, it also makes it much easier to onboard new employees. An IDP can also equip engineering leaders with rollup metrics from entire domains of the business so they can make informed decisions and share reports with other business executives. 

IDPs are also valuable tools for enhancing standardization across an engineering team. They can help your platform engineers and site reliability engineers deliver and enforce standards across the production architecture. 

Then we have self-service features. At their best, IDPs can become central hubs from which product developers begin every activity, without having to make requests to their platform team. In fact, an IDP enables platform developers to automate the support they provide developers, giving them approved templates and actions that empower them to move faster.

These three benefits all contribute to improved agility, efficiency, and developer experience, ultimately helping businesses move faster and more effectively. 

Identifying the true value of an IDP

As you can tell, we’re pretty convinced that an internal developer portal is invaluable for engineering teams and the rest of the business. It’s why we’re continually investing our time and effort into building the best possible solution for our customers with features that streamline the day to day, enhance reliability, and enable big-picture thinking. But we realize that makes us a little biased. 

To gather more objective data, we recently conducted a customer survey where we asked OpsLevel users to speak to the tangible value they’ve uncovered from adopting our platform. Here’s what they told us. 

With our internal developer portal, our customers have been able to do more to balance the speed and standards of their team. 

• 97% of customers have increased service ownership
• 77% reported an improved developer experience
• 71% have used OpsLevel to drive standardization
• 58% are now able to complete organization-wide initiatives faster

These are all elements that better position teams to deliver their best possible work—and in a time where many engineering teams are being asked to do more with less, this is vital. 

Our customers have also reported other important benefits, including on average a 107% increase in visibility and dev teams that are up to 60% more efficient. As a result, teams are able to be more agile and proactive, getting products to market faster—and that benefits the rest of the business.

As we continue to help teams make OpsLevel their central source of action, we plan to keep checking in with our customers so they can tell us about the value they’re experiencing in terms of efficiency, developer experience, visibility, and more. That way, we can ensure our product still reflects our customers' needs while also helping other leaders identify the true value an IDP could bring to their organization.

Ready to learn more about how your team could benefit from OpsLevel? Speak to one of our specialists. 

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